Support
Questions, problems with a purchase, or something to report? Email us and a person on our team will reply.
help@klipx.appWe reply within two working days (Monday to Friday, UK time). Sign-in, payment and missing-credit problems are answered first.
In the app, Settings > Send Feedback opens an email to us. Please include the email address on your account, whether you use iPhone, Android or the website, and, for a song, its title or link. For a purchase, add the Apple receipt or Google Play order number. Never send us your password or card number. You can also use our contact form or chat with the team and community on Discord.
Help yourself first
- Frequently asked questions
- Prompting tips for better songs
- Patch notes: what changed in each update
- System status: check whether song generation is running normally
- SL Agent, the help chat inside the app, answers common questions straight away.
Manage or cancel a subscription
- iPhone: open the Settings app, tap your name, then Subscriptions, choose SoundLab AI and tap Cancel Subscription. Or go straight to your App Store subscriptions. Apple's guide: cancel a subscription from Apple.
- Android: open the Google Play Store, tap your profile picture, then Payments & subscriptions > Subscriptions, choose SoundLab AI and tap Cancel subscription.
- Website: go to Settings > Billing & Subscription > Manage Subscription.
Cancel at least 24 hours before your renewal date to avoid the next charge. You keep your plan until the end of the period you have paid for. We can't cancel App Store or Google Play subscriptions for you, and deleting the app or your account doesn't cancel them.
Restore purchases
Signed in on a new phone? Open the subscription screen in the app and tap Restore Purchases. Make sure you are signed in to the same Apple Account or Google account you bought with.
Refunds
- App Store purchases: Apple handles refunds. Request one at reportaproblem.apple.com.
- Google Play purchases: request a refund from your order history in the Google Play Store.
- Website purchases: email help@klipx.app. You can cancel within 14 days of buying; see our Terms.
Credits for failed songs
If a song fails to generate because of a problem on our side, the credits it used are returned to your balance automatically. If they don't come back, email help@klipx.app with the date and time you tried. We can't return credits for songs that finished but didn't turn out the way you hoped; our prompting tips can help next time.
Report a song, comment or user
We have zero tolerance for objectionable content and abusive users: content that breaks our rules is removed, and the accounts that post it are suspended or banned. Use the Report option on the song, comment or chat message in the app, or email help@klipx.app with a link to the content or profile. We review reports within 24 hours. Our community rules explain what isn't allowed.
To report a copyright problem, email help@klipx.app with a link to the content, a description of the work you own, and your contact details.
Delete your account
In the app or on the website, go to Settings > Delete Account and confirm. This permanently deletes your account, songs, artwork, videos, albums, voice samples, playlists, comments, likes, credit balance and purchase records, and it can't be undone. Download any songs you want to keep and cancel any App Store or Google Play subscription first. If you can't sign in, email help@klipx.app from your account's email address and we will delete it for you.
Privacy and your data
Our Privacy Policy explains what we collect and who we share it with. To get a copy of your data or ask a privacy question, email help@klipx.app.