Terms of Service

1. About these Terms

These Terms govern your use of SoundLab AI: our apps for iPhone and Android, our website at createmusic.net, and related services (the "Service"). The Service is operated by Klipx Limited, a company registered in England and Wales (Company Number 17221685), with its registered office at 66 Paul Street, London EC2A 4NA, United Kingdom ("we", "us", "our").

By creating an account or using the Service you agree to these Terms and to our Privacy Policy. If you don't agree, don't use the Service.

2. The Service

SoundLab AI lets you create songs, lyrics, artwork, music videos and custom voices with AI; save and organise them in albums and playlists; share them publicly; and listen to, like, comment on and follow other creators. Some features need credits or a paid plan. We may add, change or remove features over time.

3. Your account

• You must be at least 13 years old to use the Service. If you are under 18, you need a parent's or guardian's permission to use the Service, to make any purchase and to clone your voice.
• Give accurate information when you sign up, keep your sign-in details secure, and tell us straight away at help@klipx.app if you think someone else has used your account. You are responsible for activity on your account.
• Free credits are for one person. We limit how many accounts can be created on one device, and we may suspend accounts created to collect extra free credits.

4. Subscriptions, credits and payments

4.1 Plans

We offer paid subscriptions, such as SoundLab Pro on a weekly, monthly or yearly basis, and one-off credit packs. The price, billing period, credits and features of each plan are shown before you buy.

4.2 The free plan

You can use SoundLab AI without paying. Free accounts can collect free credits from the Profile screen after watching a short rewarded ad, which is available again every 6 hours. Free accounts see banner ads, and music videos made on a free account carry a CreateMusic.net watermark.

4.3 How you are billed

• iPhone: payment is charged to your Apple Account when you confirm the purchase, and billing is handled by Apple.
• Android: payment is charged to your Google Play account when you confirm the purchase, and billing is handled by Google.
• Website: payment is taken by card through Stripe.

4.4 Automatic renewal

Subscriptions renew automatically for the same period and at the same price unless you cancel at least 24 hours before the end of the current period. Your account is charged for the renewal within the 24 hours before the current period ends. If we change the price, we will tell you in advance, and where the App Store or Google Play requires it, the new price won't apply until you agree to it.

4.5 Cancelling

• iPhone: open the Settings app, tap your name, then Subscriptions, choose SoundLab AI and tap Cancel Subscription. You can also manage it from your account in the App Store app.
• Android: open the Google Play Store, tap your profile picture, then Payments & subscriptions > Subscriptions, choose SoundLab AI and tap Cancel subscription.
• Website: go to Settings > Billing & Subscription > Manage Subscription.

Cancelling stops the next renewal, and you keep access until the end of the period you have paid for. App Store and Google Play subscriptions can only be cancelled through Apple or Google: we can't cancel them for you, inside the app or by email. Deleting the app or your SoundLab AI account doesn't cancel them either.

4.6 Free trials

If a plan includes a free trial, it turns into a paid subscription automatically at the end of the trial unless you cancel at least 24 hours before the trial ends. Any unused part of a free trial ends when you buy a subscription.

4.7 Restoring purchases

If you reinstall the app or move to a new phone, open the subscription screen and tap Restore Purchases while signed in to the Apple Account or Google account you bought with.

4.8 Credits

• Generating songs and other content uses credits. The cost of each action is shown in the app and may change.
• You get credits from free collects (section 4.2), from your subscription at the start of each billing period, and from credit packs.
• Credits don't expire while your account is open, and credits you already have stay in your account after a subscription ends.
• If a generation fails on our side, the credits it used are returned automatically. Credits aren't returned for results that finished but that you don't like.
• If a payment is refunded or reversed, we remove the credits it added, which can leave your balance below zero.
• Credits have no cash value and can't be sold, transferred or exchanged for money. They are lost if you delete your account or if we close it for breaking these Terms.
• If credits you expected are missing, email help@klipx.app with the date and time.

4.9 Refunds

• App Store purchases: refunds are handled by Apple. Request one at reportaproblem.apple.com.
• Google Play purchases: refunds are handled under Google Play's refund policies.
• Website purchases: see section 4.10, or email help@klipx.app.

Apart from these routes and where the law requires otherwise, payments are non-refundable. Nothing in these Terms affects your statutory rights as a consumer.

4.10 Your right to cancel website purchases

If you are a consumer and buy a subscription or credit pack on createmusic.net, you can cancel within 14 days of the purchase by emailing help@klipx.app. We will refund you within 14 days of your request. Because the Service starts straight away, we will deduct a proportionate amount for anything you used before you cancelled, such as credits already spent or subscription time that has already passed. Purchases made through the App Store or Google Play follow Apple's and Google's rules instead (section 4.9).

5. Your content and AI-generated songs

• What you give us. You keep any rights you have in the prompts, lyrics, recordings, images, comments, chat messages, profile details and anything else you post. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, process, reproduce, display and distribute that content to run the Service, including sending it to the AI providers described in our Privacy Policy and showing content you make public to others. The licence ends when you delete the content, except for copies other users have already saved or made under section 7, and backups kept for a limited time.
• What the AI makes. Songs and other output are generated by AI, and similar output may be generated for other users. Songs you create are yours to use; commercial use requires a Pro subscription. Copyright protection for AI-generated works varies from country to country, and we can't promise that a song can be registered or protected.
• Your responsibility. You are responsible for what you create, upload and share, and you must have the rights to anything you upload, including lyrics, recordings and images.

6. Voice cloning

• Your own voice only. You may only clone your own voice. By creating a voice you confirm that the recordings are of you and that you agree to them being used to create a voice model.
• Verification. We ask you to read a short phrase aloud so we can check that the recording matches your sample. Voices that fail this check, or that we believe are not the account holder's, may be refused or removed.
• How it works. Your recordings are stored by us and sent to a third-party voice provider to create the voice model, as described in our Privacy Policy.
• How you can use it. Use your voice only on your own songs in SoundLab AI. Don't use the Service to imitate another person or to make it seem that someone said or sang something they didn't.
• Limits. Voice cloning is a Pro feature, and you can keep up to five voices.
• Deleting a voice. You can delete a voice at any time in the app. That deletes your recordings from our storage; copies held by the voice provider are handled under its own terms.
• Breaking these rules may lead to the voice being removed and your account being closed, and we may block the device.

7. Public songs and remixes

• Public and private. Songs are private unless you make them public. Public songs can appear on your profile and in Discover, Trending, the charts and radio, and anyone can listen to them.
• Allow Remix. If you turn on Allow Remix for a song, you give other users a non-exclusive, royalty-free licence to edit it and make their own versions of it inside SoundLab AI. Turning it off stops new versions but doesn't affect versions already made.
• Other people's content. Songs and other content made by other users belong to them. Don't download, copy or use them outside the Service, or use them commercially, without the creator's permission.
• Streaming links. Links you add to streaming services must point to your own releases.

8. Community rules: zero tolerance

SoundLab AI has zero tolerance for objectionable content and abusive users. Content that breaks these rules is removed, and users who post it or abuse others are removed from the Service.

You must not create, upload, share or send anything that:

• harasses, bullies, threatens or intimidates anyone;
• attacks people based on race, ethnicity, national origin, religion, sex, gender identity, sexual orientation, disability, age or any other protected characteristic;
• sexualises minors in any way, or is sexually explicit;
• promotes or glorifies violence, terrorism, self-harm or suicide;
• is illegal, or promotes illegal activity;
• infringes someone else's copyright, trademark or other rights;
• impersonates a person, including cloning or imitating someone else's voice;
• shares someone's private information without their consent; or
• is spam, a scam or malware.

Reporting: use the Report option on any song, comment or chat message in the app, or email help@klipx.app with a link to the content or profile. We review reports within 24 hours and remove content and users that break these rules. Radio chat messages reported by several users are hidden automatically.

We may remove any content and suspend or permanently close any account that breaks these rules, without notice.

9. Advertising

Free accounts see banner ads, and anyone can choose to watch rewarded video ads, served by Google AdMob. Credits for a rewarded ad are only given once the ad has finished. You control ad personalisation in the app under Settings > Privacy & consent options and in your device's tracking and ad settings. Blocking, skipping or faking ad views to collect credits breaks these Terms.

10. Using the Service fairly

You must not:

• access the Service by automated means, such as scraping or bots, except through features we provide;
• copy, reverse engineer or interfere with the Service, or try to get around its limits, credit system or security;
• create accounts to collect extra free credits, or buy, sell or transfer accounts; or
• use the Service to build a competing product or to train AI models.

11. Our intellectual property

The Service, including its software, design, logos and our own content, belongs to us or our licensors and is protected by intellectual property laws. Apart from your content and the rights given to you in these Terms, you may not copy, modify or distribute any part of it without our written permission.

12. Third-party services

The Service relies on third-party services, and your use of them is also subject to their terms: the Apple App Store and Google Play (app downloads and purchases), Stripe (website payments), Google AdMob (ads), Google Firebase (hosting, sign-in, analytics, crash reports and notifications), Sign in with Apple and Google sign-in, and the AI and help-assistant providers named in our Privacy Policy.

13. Ending your use of the Service

You can stop using the Service at any time and delete your account in the app or on the website under Settings > Delete Account. Remember to cancel any App Store or Google Play subscription separately (section 4.5).

We may suspend or close your account if you break these Terms, if we must do so by law, or to protect other users or the Service. Where reasonable, we will tell you why. If we close your account for breaking these Terms, remaining credits and any unused subscription time are not refunded, and we may block the device.

14. Disclaimers

We provide the Service "as is" and "as available". We don't promise that it will be uninterrupted or error-free, or that AI output will be accurate, unique or suitable for a particular purpose. We don't pre-screen every piece of user content and we don't endorse it, but we act on reports as described in section 8.

15. Our liability

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't be limited or excluded by law.

Otherwise, we are not liable for indirect or consequential loss, or for loss of profits, revenue, data or goodwill. Our total liability to you for any claim related to the Service is limited to the amount you paid us in the 12 months before the claim arose.

16. Indemnity

If you use the Service for business purposes, you agree to compensate us for claims, losses and costs that arise from your content or your breach of these Terms.

17. App Store and Google Play

If you downloaded SoundLab AI from Apple's App Store, you also agree that:

• These Terms are between you and Klipx Limited only, not Apple. We, not Apple, are responsible for the app and its content. Apple's Licensed Application End User License Agreement also applies to the iOS app; where the two conflict, Apple's agreement governs your licence to the app and these Terms govern the Service, your account, purchases and content.
• You may use the app on Apple devices you own or control, as allowed by the Usage Rules in the Apple Media Services Terms and Conditions.
• Apple has no obligation to provide maintenance or support for the app.
• If the app fails to meet any warranty that applies, you may tell Apple, and Apple will refund the purchase price of the app (if any). To the extent the law allows, Apple has no other warranty obligation for the app.
• We, not Apple, are responsible for handling any claims relating to the app, including product liability claims, claims that it fails to meet legal or regulatory requirements, and consumer protection claims.
• If anyone claims that the app or your use of it infringes their intellectual property rights, we, not Apple, are responsible for investigating, defending, settling and discharging that claim.
• You confirm that you are not located in a country subject to a US Government embargo or designated as a "terrorist supporting" country, and that you are not on any US Government list of prohibited or restricted parties.
• You must follow any third-party terms that apply when using the app, such as your mobile data agreement.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

If you downloaded SoundLab AI from Google Play, the Google Play Terms of Service also apply to your download and purchases.

18. Governing law

These Terms are governed by the law of England and Wales, and disputes will be heard in the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts. If you live elsewhere, you keep any protections the consumer law of your country gives you.

19. Changes to these Terms

We may update these Terms. If a change is significant, we will tell you in the app or by email before it takes effect. If you keep using the Service after that, the new Terms apply. If you don't agree, you can delete your account.

20. Contact us

Klipx Limited (Company Number 17221685)
66 Paul Street, London EC2A 4NA, United Kingdom
Email: help@klipx.app